One of the age old questions when it comes to running a business isn’t it? Do you know who actually coined this phrase which has turned out to be quite a nightmare for many an entrepreneur? This phrase was actually coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909. If you running a business, or have experience in running a business or even been in the customer service line if your company you’re bound to come across this phrase more than often during management and escalation meetings. I personally have heard this phrase way too many times and it more than often irritates me than anything else. Listen – the customer is NOT always right! Face it.

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